Create a Customized Service-Level Agreement (SLA)

This template was prepared by: Topstone Solicitors (London), Topstone Solicitors

Instructions

A service-level agreement (SLA) is a commitment between a service provider and a client. Particular aspects of the service, e.g. quality, availability, responsibilities, are agreed between a service provider and a service user.

Letter of Intent

The sender is:
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To:
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The recipient is:
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Date:
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Introduction.
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Further to our recent discussions, the purpose of this letter is to set out the principal terms and conditions under which I, _____ (the First Party) agree to enter into
(the Proposed Agreement) with the _____ (the Second Party). The First Party and the Second Party are referred to as ‘each Party’ or ‘the Parties’ in this letter.
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What do you want to use?
Term gives you flexibility during the negotiations or you can use option "Timescale" if you are sure about the date of the final agreement being signed.
Term gives you flexibility during the negotiations or you can use option "Timescale" if you are sure about the date of the final agreement being signed.
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Timescale.
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The Parties agree to negotiate in good faith with a view to signing the final written Proposed Agreement on or before
.
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Notice to terminate.
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may at any time, by giving notice to the other in writing, terminate negotiations for the Proposed Agreement, without having the obligation to provide any reasons for doing so.
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Obligations of Parties under the Proposed Agreement.
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Under the Proposed Agreement, the First Party’s primary obligations are:
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;
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Under the Proposed Agreement, the Second Party’s primary obligations are:
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;
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Do you want to add confidentiality clause?
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Do you want to add an exclusivity?
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Do you want to add non-solicitation clause?
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Commencement and signature.
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Please acknowledge your understanding and acceptance of the terms of this letter by counter-signing below within
from receipt, failing which we will assume that you do not wish to proceed.
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The system will automatically notify you as deadlines in the agreement approach

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