Create a Customized Service-Level Agreement (SLA)

This template was prepared by: Topstone Solicitors (London), Topstone Solicitors

Instructions

A service-level agreement (SLA) is a commitment between a service provider and a client. Particular aspects of the service, e.g. quality, availability, responsibilities, are agreed between a service provider and a service user.

Letter of Intent

The sender is:
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To:
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The recipient is:
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Date:
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Introduction.
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Further to our recent discussions, the purpose of this letter is to set out the principal terms and conditions under which I, _____ (the First Party) agree to enter into
(the Proposed Agreement) with the _____ (the Second Party). The First Party and the Second Party are referred to as ‘each Party’ or ‘the Parties’ in this letter.
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What do you want to use?
Term gives you flexibility during the negotiations or you can use option "Timescale" if you are sure about the date of the final agreement being signed.
Term gives you flexibility during the negotiations or you can use option "Timescale" if you are sure about the date of the final agreement being signed.
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Term.
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This letter shall be effective for a period of
from the date of this letter, and may be renewed or extended upon mutual written agreement of the parties for such further period as may be agreed upon.
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Essential pre-conditions to the Proposed Agreement.
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Any Proposed Agreement between the Parties is conditional upon:
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, as required, conducting, to its satisfaction, any required due diligence and investigation of the business of the other Party and upon the other Party granting such access for this to take place;
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Notice to terminate.
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may terminate negotiations for the Proposed Agreement.
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Obligations of Parties under the Proposed Agreement.
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Under the Proposed Agreement, the First Party’s primary obligations are:
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;
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Under the Proposed Agreement, the Second Party’s primary obligations are:
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;
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Do you want to add confidentiality clause?
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Confidentiality and Publicity.
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Do you want to add an exclusivity?
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Exclusivity.
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Neither Party shall, for a period of
from the date of this letter of intent directly or indirectly:
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Do you want to add non-solicitation clause?
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Non-solicitation.
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Neither Party shall, for a period of
from the date of this letter of intent, except with the prior consent of the other Party, directly or indirectly solicit, attempt to solicit, entice away or attempt to entice away:
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Commencement and signature.
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Please acknowledge your understanding and acceptance of the terms of this letter by counter-signing below within
from receipt, failing which we will assume that you do not wish to proceed.
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I would like my document reviewed by a solicitor’s office
Topstone Solicitors (London) | Topstone Solicitors
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I want to be notified of approaching deadlines (GRATIS!)
The system will automatically notify you as deadlines in the agreement approach

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